Step-by-step, how to set up automation on the basis of client's acts 👇 Step 1: Select a column where the automation will be configured, and press [...]

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Step 2: Click on ''Automation''

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Step 3: Click on ''Automation Rules''

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Step 4: Select preferable moves for cards in the column. An Example. If you press on ''Move card to list '' '' when reply is received'' any client's card will shift to the selected block after a client will reply to your message. You can select a block where a card goes to be relocated after reply.

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Important! Be sure automation is active on the board. How to start automation you can read here: https://help.cotano.me/en/articles/5172861-how-to-send-messages-in-cotano-100-automatically